7 Methods to Keep away from Predatory Towing Firms

This publish is a part of a sequence sponsored by IAT Insurance coverage Group.

Firms that interact in disreputable towing — typically known as predatory towing — practices are preying on vans in areas identified to have an elevated frequency of crashes. They might even use nefarious means to contribute to probability of an accident. That is the newest rip-off affecting lengthy haul and shifting and storage trucking.

Living proof: A driver just lately incurred important injury when trying to drive their tractor trailer beneath a Chicago bridge, whose “low bridge” signal had been suspiciously eliminated. As quickly because the accident occurred, an unsolicited tow truck appeared. Within the driver’s misery and haste to rectify the state of affairs as rapidly as doable, the motive force accepted towing companies and not using a quote. Quickly after, the shifting and storage firm acquired a invoice for the $75,000 towing, a service that ought to have price round $2,500.^[1]

Whereas predatory towing scams like this and others are occurring across the nation and elevating issues amongst fleets,^[2] they’ve been significantly outstanding in Chicago. A lot in order that Chicago’s Metropolis Council’s Committee on License and Shopper Safety handed an ordinance calling on the town to ascertain a license for tow truck operators to corral rogue tow truck drivers who rush to accident scenes, snare broken autos and maintain them hostage till rattled truckers pay exorbitant charges.^[3]

Table of Contents

7 Greatest practices for fleet carriers

Fleets and truckers should defend themselves in opposition to tow truck firms that run unlawful or unethical operations. The next finest practices supply key steerage on your fleet.

Plan your routes. Don’t let your truckers wing it when they’re selecting up items or hauling a load. Correct route planning is not going to solely guarantee security and improve driving effectivity by avoiding each identified and unknown hazards however will even incorporate breaks and assist decide the very best route relying on what time of day a trucker is on the highway. Digital route planning instruments can be found to assist with this as nicely.^[4]
Be suspicious. Towing firms standing by on the scene when an incident happens is just not the norm. Prepare your drivers to be looking out for scamming tow vans ready within the wings. Put together your drivers earlier than an accident takes place to alleviate pointless stress; inform them that they is probably not chargeable for the underpass they simply clipped if the low bridge signal was illegally eliminated, for instance. That info ought to assist them suppose extra clearly in these conditions.
Name the police. Summon them to the scene and request an accident report. If this does occur to you or considered one of your drivers, ask native police on the scene for steerage on choosing respected, native towing firm.
Get it in writing. Make sure that the price of a tow is in writing — not open-ended — with all expenses clearly itemized. Keep away from verbal agreements in any respect prices. Signed paperwork with clear price pricing is important to defending the fleet from being scammed. Ask for the towing firm’s enterprise license and, if doable, affirm the knowledge earlier than accepting any help.
Have protocols in place for coping with accidents. This consists of contacting managers and dispatchers straight away, calling the police and stopping drivers from signing or authorizing a tow with out administration approval. Offering drivers clear protocols beforehand considerably reduces the chance of creating a mistake when a tow is required.
Think about partnering with towing firms. Establishing agreements with nationwide or native towing firms the place your fleet frequents may help your group sidestep dishonest tow vans. With such agreements already in place, truckers can instantly contact these firms, avoiding the necessity to supply one on the spot.
Report back to native officers. In case your driver or fleet falls prey to a shady towing incident, attain out to native officers for assist. Reporting all of those incidents will assist native jurisdictions take regulatory motion to stop this from occurring once more, as they did in Chicago.

Towing prices

Even with all these precautions in place, towing is dear. Components like the load and measurement of the truck and the gap to be towed legitimately affect the value. Consequently, fleets must also not assume they’re coping with a nefarious towing firm if they’re taking a look at an costly quote.

Because of the rise in these situations, the American Transportation Analysis Institute is asking motor carriers and drivers to take part in information assortment on the affect of predatory towing. Discover the hyperlink to the quick survey here.